Privacy Policy — takaboos

1. Information We Collect

1.1 Information You Provide Directly

When you register an account on takaboos, we collect the personal information you provide during the sign-up process and throughout your use of the platform. This includes:

• Identity information: Your full legal name, date of birth, and nationality, as provided during registration and confirmed during KYC verification.
• Contact information: Your registered email address and your Bangladeshi mobile phone number (used for SMS OTP authentication and account notifications).
• Identity documents: Scanned copies or clear photographs of your Bangladeshi National Identity Card (NID), passport, or other government-issued identification documents submitted as part of the KYC verification process.
• Payment information: The mobile wallet numbers (bKash, Nagad, Rocket, Upay) or card details (Visa, Mastercard) you use to make deposits and receive withdrawals. Note that full card numbers are processed directly by our certified payment processor and are not stored on takaboos servers.
• Communications: Records of messages you send to our support team via live chat or email, including the content of those communications and any attachments provided.

1.2 Information Collected Automatically

When you access and use the takaboos platform, certain technical and behavioural data is collected automatically by our systems. This includes:

• Device and browser information: Your device type, operating system version, browser type and version, screen resolution, and language settings.
• Network information: Your IP address, approximate geographic location derived from your IP (country and city level), and internet service provider identifier.
• Session and activity data: Pages visited, time spent on each page, game sessions initiated and completed, bet amounts and outcomes, deposit and withdrawal activity, and login timestamps.
• Cookie and tracking data: Session cookies, preference cookies, and analytical data as described in Section 3 of this Privacy Policy.

1.3 Information from Third Parties

In limited circumstances, takaboos may receive personal data about you from third-party sources. These include identity verification service providers used to confirm the authenticity of KYC documents, payment processors who confirm transaction status and payment method ownership, and fraud prevention services that flag high-risk account patterns. Any data received from third parties is used solely for the purpose for which it was obtained and is handled in accordance with this Privacy Policy.

2. How We Use Your Data

takaboos processes your personal data only where we have a lawful basis for doing so. The primary purposes for which we use your data are as follows:

2.1 Account Management and Service Delivery

We use your registration information to create and maintain your account, authenticate your identity on login, process deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and provide you with access to all games and betting markets on the takaboos platform. This processing is necessary for the performance of the contract between you and takaboos.

2.2 Identity Verification and Fraud Prevention

We use identity and KYC data to verify that all players meet the 18+ age requirement, confirm that payment methods are registered in the account holder's own name, detect and prevent fraudulent account activity, money laundering, and bonus abuse, and comply with anti-money laundering (AML) obligations applicable to online gaming platforms. This processing is necessary both for legal compliance and for the protection of the Platform's integrity.

2.3 Responsible Gaming Monitoring

Behavioural and session data — including deposit frequency, bet sizes, session duration, and gaming patterns — is used to monitor for signs of problem gambling behaviour. Where our responsible gaming systems identify a player who may be at risk, our support team may reach out proactively to offer assistance, suggest deposit limit tools, or discuss self-exclusion options. This processing is carried out in the legitimate interest of protecting player wellbeing.

2.4 Customer Support

Communication records are used to provide accurate and consistent customer support. Support agents may review your account history, bet records, and previous correspondence to resolve disputes, process complaints, and answer account-specific queries efficiently.

2.5 Platform Improvement and Analytics

Aggregated and anonymised behavioural data is used to analyse platform performance, identify popular games and features among Bangladeshi players, optimise the user interface for mobile devices, and improve the overall quality of the gaming experience. Where data is fully anonymised before analysis, it is no longer considered personal data and falls outside the scope of this Privacy Policy.

2.6 Marketing Communications

Where you have expressly consented to receiving promotional communications from takaboos, we may send you information about new games, seasonal promotions (including Eid offers, BPL cricket promotions, and Pohela Boishakh bonuses), and platform updates via your registered email address or mobile number. You may withdraw your consent to marketing communications at any time by contacting our support team at support@takaboos or by using the unsubscribe mechanism included in each promotional email. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before the withdrawal.

3. Cookies and Tracking Technologies

3.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your preferences, maintain your login session, and collect analytical data about how the site is used. takaboos uses cookies and similar technologies (including local storage and session storage) to deliver a functional, personalised, and secure gaming platform.

3.2 Categories of Cookies We Use

• Strictly necessary cookies: These cookies are essential for the operation of the takaboos platform. They maintain your authenticated login session, preserve your account settings during your visit, and enable secure payment flows. These cookies cannot be disabled without impairing core platform functionality.
• Preference cookies: These cookies remember choices you have made on the platform, such as your preferred language (English) and display settings, so that you do not need to re-select them on each visit.
• Analytical cookies: We use first-party analytical cookies to understand how players interact with the takaboos platform — including which pages receive the most visits, which games are most frequently played, and how long sessions typically last. This data is collected in aggregate form and does not identify individual players.
• Security cookies: These cookies are used to detect and prevent fraudulent login attempts, bot activity, and other security threats. They may record information such as failed login attempts, unusual session patterns, and device fingerprint data.

3.3 Cookies We Do Not Use

takaboos does not deploy third-party advertising cookies, cross-site tracking pixels, social media tracking scripts, or any cookie or tracking technology that follows your activity on websites or applications outside of the takaboos platform. We do not participate in retargeted advertising networks.

3.4 Managing Cookies

You may configure your browser to block or delete cookies at any time. Instructions for managing cookies vary by browser and are typically found in your browser's Settings or Privacy menu. Please note that disabling strictly necessary cookies will prevent the takaboos platform from functioning correctly — in particular, you will not be able to maintain a logged-in session or complete payment transactions without session cookies enabled.

4. Data Sharing and Disclosure

4.1 We Do Not Sell Your Data

takaboos does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party. Your information is not traded on data broker platforms, used to build advertising profiles, or shared with companies for their own independent marketing purposes.

4.2 Operational Service Providers

To operate the takaboos platform, we engage third-party service providers who process certain data on our behalf. All such providers are contractually bound to handle your data in accordance with applicable data protection principles and may only use your data for the specific purposes for which they have been engaged. These providers include:

• Payment processors: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay (UCB Bank), and card payment gateways process transaction data to execute deposits and withdrawals. These providers operate under their own privacy policies and regulatory frameworks.
• Identity verification providers: Third-party KYC and document verification services process identity documents to confirm player eligibility and prevent fraudulent registrations.
• Game studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi deliver the games available on the takaboos platform and may receive technical session data (such as game round IDs and bet amounts) necessary to operate their games. They do not receive your personal identity or payment information.
• Cloud and infrastructure providers: Our platform is hosted on secure cloud infrastructure. Hosting and infrastructure providers may have access to server-level data as part of their service but are contractually prohibited from accessing or using the data for any independent purpose.

4.3 Legal Obligations

takaboos may disclose personal data where required to do so by applicable law, court order, regulatory authority, or law enforcement request. Where legally permissible, we will notify the affected account holder before making such a disclosure. Where we are legally prohibited from providing such notification, we will disclose only the minimum amount of data required to satisfy the legal obligation.

4.4 Business Transfers

In the event that takaboos undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by the platform may be transferred to the acquiring entity as part of that transaction. In such circumstances, the acquiring entity would be required to honour the commitments made in this Privacy Policy or notify all affected players of any material changes before those changes take effect.

5. Data Retention

takaboos retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or audit obligations. The following general retention periods apply:

Upon expiry of the relevant retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual. Where deletion is technically complex due to backup system architecture, data is rendered inaccessible from active systems while the deletion is queued for the next scheduled backup purge cycle.

6. Your Privacy Rights

As a registered player on takaboos, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or by emailing support@takaboos (plain text — not a clickable link). We will respond to all valid requests within a reasonable timeframe.

6.1 Right of Access

You have the right to request a copy of all personal data that takaboos holds about you. Upon receiving a valid access request, we will provide a summary of your data in a structured, readable format within 30 days. We may request proof of identity before fulfilling an access request to prevent unauthorised disclosure.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. Changes to core account details such as your registered name may require submission of updated identity documents for verification purposes.

6.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (in cases where consent was the processing basis), or where you object to processing on legitimate interest grounds and there are no overriding legitimate grounds for continued processing. Please note that erasure requests cannot be fulfilled where we are legally required to retain the data — for example, transaction records required for financial compliance or KYC documents subject to AML retention obligations.

6.4 Right to Object

You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. In particular, you may object to the use of your data for direct marketing at any time, and we will cease processing it for that purpose immediately upon receiving your objection.

6.5 Right to Data Portability

Where processing is based on your consent or on the performance of a contract and is carried out by automated means, you have the right to receive a copy of the personal data you have provided to us in a commonly used, machine-readable format (such as CSV or JSON), and to transmit that data to another controller if you choose.

6.6 Right to Withdraw Consent

Where takaboos processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal. To withdraw consent, please contact support@takaboos or use the unsubscribe link in any marketing email you receive from us.

7. Data Security

takaboos implements a comprehensive set of technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following measures:

• SSL/TLS encryption: All data transmitted between your device and the takaboos platform is encrypted using Transport Layer Security (TLS) with a minimum of 128-bit encryption strength. Our SSL certificate is maintained and renewed on a regular schedule.
• Encrypted data storage: Sensitive personal data — including KYC document files and payment method details — is stored in encrypted form on our servers. Encryption keys are managed separately from the encrypted data.
• Access controls: Access to personal data held on takaboos systems is restricted to authorised personnel on a need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive data protection training.
• Two-factor authentication: Registered players are strongly encouraged to enable SMS OTP two-factor authentication on their accounts. All administrative access to platform backend systems requires multi-factor authentication.
• Intrusion detection: Our infrastructure is monitored continuously for unusual access patterns, brute-force login attempts, and other indicators of unauthorised access. Automated alerting and response systems are in place to contain potential security incidents rapidly.
• Regular security reviews: takaboos conducts periodic internal security reviews and engages independent security consultants to perform vulnerability assessments of the platform and its underlying infrastructure.

Despite these measures, no digital system can guarantee absolute security. In the event that takaboos becomes aware of a personal data breach that poses a significant risk to affected individuals, we will notify all impacted players via their registered email addresses and take immediate steps to contain the breach and mitigate further risk.

8. Contact and Policy Updates

8.1 How to Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or to the way takaboos handles your personal data, please contact our support team using the following channel:

Email: support@takaboos (plain text — not a clickable link). Please use the subject line "Privacy Enquiry" to ensure your message is routed to the appropriate team member.

Live Chat: Available 24 hours a day, 7 days a week, from within your account dashboard on the takaboos platform. Live chat is the fastest way to reach our support team for general privacy queries that do not require formal data access requests.

8.2 Policy Updates

takaboos reserves the right to update, amend, or replace this Privacy Policy at any time. Where material changes are made — for example, changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will notify registered players via the email address on file or via an in-platform notification before the changes take effect.

Non-material changes (such as clarification of existing language, correction of typographical errors, or reorganisation of content for readability) may be made without prior notification. The "Last Updated" date at the top of this page will be revised whenever any change is made, whether material or non-material.

Your continued use of the takaboos platform following notification of a material change to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, you should discontinue your use of the platform and contact our support team to arrange account closure and request deletion of your data where legally permissible.

This Privacy Policy applies to all players registered on takaboos regardless of the device, browser, or connection method used to access the platform, and regardless of geographic location within Bangladesh, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.